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CANCELLATION AND NO SHOW POLICY

At Southwest Orlando Eye Care, our goal is to provide quality eye care in a timely manner. No shows and late cancellations inconvenience those individuals who need access to timely medical care. This policy enables us to better utilize available appointments for our patients in need of eye care.

LATE CANCELLATION AND NO SHOW POLICY:

A cancellation is considered late when a patient contacts Southwest Orlando Eye Care to cancel their scheduled appointment with less than 24 hours advance notice.

A no show is determined when a scheduled patient misses their appointment without contacting Southwest Orlando Eye Care. A failure to be present at the time of a scheduled appointment without a call cancelling the appointment will be recorded in your medical record as a no show.

All patients that fail to follow this policy will be subject to a $35 fee.

We understand that special unavoidable circumstances may cause you to cancel within 24 hours and in such instances, we will waive the fee upon management approval.

CANCELLATION OF AN APPOINTMENT:

In order to be respectful of the eye care needs of all our patients, please be courteous and call Southwest Orlando Eye Care 24 hours in advance if you are unable to show up for an appointment. We understand that things come up and it may not be possible for you to keep your scheduled appointment.

HOW TO CANCEL YOUR APPOINTMENT:

To cancel an appointment, please call 407.271.8931. If you do not reach a representative that can assist, you may leave a detailed message on our voicemail and someone will contact you in a timely manner.

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