At Southwest Orlando EyeCare, our goal is to provide quality eye care in a timely manner. No shows and late cancellations inconvenience those individuals who need access to timely medical care. This policy enables us to better utilize available appointments for our patients in need of eye care.
A cancellation is considered late when a patient contacts Southwest Orlando EyeCare to cancel their scheduled appointment with less than 24 hours advance notice.
A no show is determined when a scheduled patient misses their appointment without contacting Southwest Orlando EyeCare. A failure to be present at the time of a scheduled appointment without a call cancelling the appointment will be recorded in your medical record as a no show.
All patients that fail to follow this policy will be subject to a $100 fee.
We understand that special unavoidable circumstances may cause you to cancel within 24 hours and in such instances, we will waive the fee upon management approval.
In order to be respectful of the eye care needs of all our patients, please be courteous and call Southwest Orlando EyeCare 24 hours in advance if you are unable to show up for an appointment. We understand that things come up and it may not be possible for you to keep your scheduled appointment.